Question 1

Can I commission a custom piece or request specific gemstone settings?

Accepted Answer

Yes. Our master artisans collaborate on bespoke one-of-a-kind heirlooms. Simply submit a bespoke commission request with your vision or gemstone preferences.

Question 2

What is your typical turnaround time for bespoke commissions?

Accepted Answer

Custom forged pieces require 2 to 4 weeks depending on wax carving complexity and gemstone procurement.

Question 3

Do you offer international insured express shipping?

Accepted Answer

Yes. All international parcels are shipped via DHL Express with full tracking and transit insurance.

Question 4

How do I care for and restore natural patina on my piece?

Accepted Answer

Every piece arrives with an untreated microfiber buffing cloth and natural brass balm. We also offer lifetime complimentary cleaning and re-polishing at our atelier.